Warranty Information

The Guarantee Period starts at the date of original retail purchase.

Total Knife Care warrants that during the Guarantee Period, we will remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding.

Nirey KE-198 Electric Knife Sharpener

User Profile: This durable appliance is designed and built to provide many years of satisfactory performance under normal household use.  The intended purpose of the Nirey KE-198 is non-commercial purposes, ideally suited to household sharpening or recreational sharpening purposes.  The KE-198 is NOT designed for continuous commercial use.

 The Warranty Period is two (2) years for motor and lifetime on sharpening stones.

Total Knife Care will remedy defects according to the Manufacturers Guarantee if electrical components or motor fails within set warranty period.

 

Nirey KE-3000 Electric Knife Sharpener

User Profile: This durable appliance is designed and built to provide many years of satisfactory performance under recommended use.  The Nirey KE-3000 is designed for recreational and semi-commercial use.  The typical user profile would be a recreational hunter or fisher, an individual professional chef or keen amateur chef.

The Warranty Period is two (2) years.

Total Knife Care will remedy defects according to the Manufacturers Guarantee if electrical components or motor fails within set warranty period.

 

Nirey KE-280 Electric Knife Sharpener

User Profile: This durable appliance is designed and built to provide many years of satisfactory performance under recommended use.  The intended purpose of the Nirey KE-280 is for commercial use ideally suited to Butcher Shops, Restaurants and Commercial Catering purposes.

The Warranty Period is two (2) years.

Total Knife Care will remedy defects according to the Manufacturers Guarantee if electrical components or motor fails within set warranty period.

 

Exclusions and Limitations

This Guarantee does not cover:

  • 1. a) normal wear and tear, b) defects caused by rough handling, or c) defects or damage caused by misuse contrary to intended or recommended use;
  • 2. User manuals or replaceable sharpening abrasive belts.

This Limited Warranty is not enforceable if item:

  • 1. Has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Centre.
 

I.O.Shen Mastergrade Knives & BOLT Action Sports Knives

Total Knife Care guarantees any knife product that it sells, to be free from defect in material, construction or workmanship for the life of the product under normal use. This excludes damage caused by misuse or accident. This warranty extends only to the product's original purchaser.

 Chips in the knife blades, broken knife tips, discolorations from food and rust spots are not covered.

 

Any Goods supplied by us come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.