Returns and Exchanges

For all returns and exchanges please contact Total Knife Care by email info@totalknifecare.com.au or by calling 1300 650 656. 

Total Knife Care will replace any goods that arrive at their destination faulty or damaged.  To return any item for any reason the customer must arrange for return postage by Australia Post.  Total Knife Care will refund the cost of normal registered post for any return where Total Knife Care was at fault.

Total Knife Care will replace any undamaged item within 30 days of purchase as long as the purchase is returned in its original condition including its packaging.  Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to Total Knife Care at the customer's cost and risk.

In order to process your return of goods, please be sure to include the following information:

* The order number
* The reason for the return
* Your day time phone number

Address :    
Total Knife Care Returns
PO Box 258
Ashgrove  QLD  4060

A staff member will contact you to arrange a refund if we are unable to replace or exchange the goods returned.  We can process the refund by either reimbursing your credit card or posting a cheque.